Returns & Exchanges


We offer a 30 Day Limited Money Back Guarantee return policy. You may return your purchase for any reason within 30 days of receipt for an exchange or a refund of the purchase price excluding our shipping and handling costs. Some of our products are offered with free shipping, so please be aware that if you return one of these products our actual outbound shipping costs will be deducted from your return refund. In addition our items carry a 20% restocking fee, which will be deducted from your refund should you wish to make a return. Custom or special orders carry a 50% restocking fee. Items damaged due to improper use cannot be returned.

Please keep in mind that once an order has shipped, it cannot be cancelled. If you refuse an order, it will then fall under our standard return policy, where roundtrip shipping and all applicable restocking fee costs will be deducted from your refund.

You may return your purchase within 30 days of receipt.

Please note: Certain items are not returnable.

Our Standard Return Policy:

-Please email websales@usfitness.com, or call us at (888)761-1683, and include your original order number, what product(s) you are returning, and your name.
-We will give you a Return Authorization (RA) number and a return address.
-All returned products must be in original condition and packaging; otherwise, additional charges may be applied.
-Return the product using your preferred shipping method to the address you are provided.
-Save your return tracking number, and if possible, email it to us so that we can track the return. It is important that you save the tracking number and that you insure the return package in case there are any issues during transit.
-Please Note: unless the return or exchange is due to an error on our part, we cannot refund shipping and handling charges.
-We will issue a credit to the credit card used for the original purchase.
-All returned products must be in original condition and packaging; otherwise, additional charges may be applied.
-Unfortunately, we cannot take returns of products that have been assembled or modified.
-Additionally, certain products cannot be returned because neither we, nor our suppliers can take them back. If you have any questions about whether a product can be returned, please call us.

-DELIVERED PRICES SHOWN ARE FOR CONTINENTAL US ONLY via standard UPS ground or USPS mail.
-Call for low internet pricing on all other items.
-Please e mail or call for shipping quotes.
-All used or pre-owned equipment is sold "as is".

Pricing

In the event that an item on our website is mistakenly listed at an incorrect price, US Fitness Products reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. US Fitness Products reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, US Fitness Products will issue a credit to the same credit card account in the amount of the incorrect price. US Fitness Products will attempt to resolve any discrepancies before the order is canceled.

Shipping and Pricing Policy shippingpolicy

Shipping and Pricing Policy